
The Older People’s Commissioner for Wales is looking at how social care in Wales could be improved and wants to hear from older people across Wales about their experiences of receiving help and support from social care services, to learn more about what’s working well and where changes are needed.
The Commissioner will use the evidence shared by older people to consider whether the quality of the social care support people are receiving in Wales reflects the standards set out in policy and legislation, which appears not always to be the case based on the issues and concerns raised by older people.
She will publish a report in 2026 that sets out her findings, together with recommendations for action to address any issues she identifies.
We want to reach out as widely as possible, to capture the voices and experiences of older people from a wide range of backgrounds and communities, and we hope you can support this by sharing information about the Commissioner’s survey via your communications channels and encouraging people to respond.
To capture older people’s experiences of receiving social care services, the Commissioner has developed a multiple choice survey.
The survey can be completed online here:
www.olderpeople.wales/socialcare
Paper copies of the survey are also available if you’d like to share these with older people you work with or support. If you’d like us to send you any paper copies, please call us on 03442 640 670 or email ask@olderpeople.wales.
Completed surveys can be returned to the Commissioner’s office via Freepost.
Older people can also complete the survey over the phone with a member of the Commissioner’s team by calling 03442 640 670.








